Remote Device Lock & Wipe

1. Prerequisites

• Lost or stolen device incident
• Completion of Lost & Stolen Device Validation
• Device identifier available:
  • Hostname
  • Serial number
  • Asset tag
  • Mobile device identifier
• Access to MDM platform
• Access to EDR platform
• Access to asset inventory
• Access to Identity Provider (IdP)
• Approval from Incident Commander (if required)
• Incident ticket created

2. Step-by-Step Instructions

1. Confirm Device Details

   • Verify:
     • Device ownership
     • Assigned user
     • Device type
     • Device management status
   • Confirm the correct device has been identified.

2. Review Current Device Status

   • Determine:
     • Last check-in time
     • Current connectivity status
     • Last known location
     • Device health status
   • Document findings.

3. Assess Containment Requirements

   • Determine whether:
     • Remote lock is sufficient
     • Remote wipe is required
     • Additional account containment is required
   • Confirm containment scope with the Incident Commander.

4. Revoke Active Access

   • Revoke:
     • Active user sessions
     • Authentication tokens
     • VPN access
     • Device trust relationships
   • Confirm successful revocation.

5. Execute Remote Device Lock

   • Initiate device lock through the approved management platform.
   • Validate:
     • Lock request submission
     • Successful execution status
   • Record all actions taken.

6. Execute Remote Device Wipe

   • Initiate remote wipe where authorised and required.
   • Confirm:
     • Wipe request submission
     • Wipe acknowledgement
     • Wipe completion status (if available)
   • Document results.

7. Remove Device Access

   • Remove:
     • Device registrations
     • Certificates
     • Managed application access
     • Conditional access trust
   • Validate removal.

8. Monitor Device Status

   • Continue monitoring:
     • Device check-ins
     • Authentication attempts
     • Location updates
     • Connectivity status
   • Escalate unexpected activity.

9. Validate Containment Effectiveness

   • Confirm:
     • Device access has been revoked
     • Lock or wipe actions completed successfully
     • User sessions have been terminated
     • Device can no longer access corporate resources
   • Document validation results.

10. Escalate and Hand Off

    • Provide containment status to the Incident Commander.
    • Coordinate with:
      • Recovery activities
      • Asset Management
      • Physical Security (if applicable)
    • Update the incident record with all actions performed.

3. Post-Action

• Ensure all containment actions are documented.
• Preserve logs and screenshots supporting lock or wipe actions.
• Record timestamps for all actions performed.
• Verify device trust relationships have been removed.
• Attach validation results to the incident record.
• Participate in recovery activities as required.

Contributor

Vishal Thakur GitHub: https://github.com/malienist

Contributed to the Arcana Incident Response Documentation Framework.